An average of 19.3% of users on Instagram and 17.6% of users on Facebook reported witnessing hate speech or discrimination on the platforms according to a TRIPS report from May 2020, cited by the complaint. Meta defines hate speech per the CSER as "violent or dehumanizing speech, statements of inferiority, calls for exclusion or segregation based on protected characteristics or slurs."īut the complaint said an internal user survey from Meta known as the Tracking Reach of Integrity Problems Survey (TRIPS) - which an internal memo at Instagram once called "our north star, ground-truth measurement" - reported significantly higher levels of hate speech just months earlier. The complaint accused Meta of creating quarterly reports known as the Community Standards Enforcement Report (CSER) that tout low rates of community standards violations on its platforms, but exclude key data from user experience surveys that evidence much higher rates of user encounters with harmful content.įor example, Meta said that for every 10,000 content views on its platforms only 10 or 11 would contain hate speech, or about 0.10% to 0.11%, per data for July through September 2020 in its CSER report. Meta may have significantly downplayed the rates of misinformation, hate speech, discrimination, and other harmful content on its platforms, according to a newly unsealed complaint against the company filed on behalf of 33 states. Account icon An icon in the shape of a person's head and shoulders.
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